TDG: Grameen Telecom's Village Phone Programme: Survey questionnaire

Grameen Telecom's Village Phone Programme:
A Multi-Media Case Study

Village Phone Survey Questionnaire, 13/10/99

Village ID #	District	Thana	Village Name

Grameen Branch name

Name of VPP Owner	Telephone Number

Interview #	Interviewer Name	Date = day/mth/year

PART A – Demographic Information

1) Gender
1.1	1.2
Male	Female

2) Age
2.1	2.2	2.3	2.4	2.5	2.6	2.7	2.8
0-14	15-29	20-25	26-30	31-40	41-50	51-60	61+

3) Marital Status
3.1	3.2	3.3	3.4
Married	Single	Widow(er)	Divorced

4) Education (CIRCLE ONLY ONE)
4.1	4.2	4.3	4.4
Primary education	Secondary education	Higher-secondary ducation	No formal education

5) What is your main occupation? (CIRCLE ONLY ONE)
5.1	5.2	5.3	5.4	5.5	5.6	5.7	5.8
Self-employed service provider (e.g. sewer, bicycle repair, rickshaw driver, VPP operator, midwife)	Trader or business person selling goods (owner)	Employee of 5.1 or 5.2	Government or Institutional Worker (incl. Teacher, Grameen Bank staff, nurse)	Agricul- -ture	Student or apprentice	Solely House-hold Activities	Other (specify)

5 – Other: _______________________________________________

6) Grameen Bank Group Member?
6.1	6.2
Yes	No

7) Is there a Village Pay Phone in this village? (CIRCLE ONLY ONE)
7.1	7.2
Yes	No

8) Number of foreign workers members of household (CIRCLE ONLY ONE)
8.1	8.2	8.3	8.4	8.5	8.6
0	1	2	3	4	5 or more

9) Average monthly money received by household from family member overseas (CIRCLE ONLY ONE)
9.1	9.2	9.3	9.4	9.5	9.6	9.7	9.8
0	1-500	501-1000	1000-2000	2001-3000	3001-5000	5001-10,000	>10,000

10) What is your average monthly family income NOT including money remitted to you by family members living overseas (CIRCLE ONLY ONE)
10.1	10.2	10.3	10.4	10.5	10.6	10.7	10.8
0	1-500	501-1000	1000-2000	2001-3000	3001-5000	5001-10,000	>10,000

11) Number of cattle owned by household (CIRCLE ONLY ONE)
11.1	11.2	11.3	11.4	11.5	11.6
0	1	2	3	4	>5

12) Does your household own a radio?
12.1	12.2
Yes	No

13) Does your household own a television?
13.1	13.2
Yes	No

14) How much did you spend in building your house (CIRCLE ONLY ONE)
14.1	14.2	14.3	14.4	14.5	14.6	100,000+
0	1-5,000	5,000-10,000	10,00-20,000	20,000 – 50,000	50,000 – 10 lac	100 lac+

15) Do you live in this village?
15.1	15.2
Yes	No - specify village name:

16) Have you ever used a telephone?
16.1	16.2
Yes	No

If 16 = Yes, go to question 23, top of page 4.

If 16 = No, continue and stop after question 22.

PART B – NON-Phone Users

17) Why do you not use a telephone? (CIRCLE ALL THAT APPLY – MORE THAN ONE OK)
17.1	17.2	17.3	17.4	17.5	17.6	17.7	17.8
No telephones here	Telephone too far away	Telephone too expensive	Telephone not functioning	Queue too long	Nobody to call	Don't know how to use	Others (specify)

17 – Other: _________________________________________

Other: __________________________________________

18) Does anyone else in your household use a phone? (IF NO, CIRCLE 18.4; IF YES ASK: Who uses the phone more, men or women? (CIRCLE ONLY ONE)
18.1	18.2	18.3	18.4
Men	Women	Equal between men & women	No one uses telephone

*19) If you needed money badly from a family member in another country, how far would you be willing to travel to make a telephone call? (CIRCLE ONLY ONE)*
19.1	19.2	19.3	19.4	19.5	19.6	19.7
Over 21 mi.	16-20 mi	15-20 mi	14-7 mi	7-4 mi	Less than 3 mi	Not at all
Over 30km.	21-30 km.	16-20 km.	11-15 km.	6-10 km.	Less than 5 km.	Not at all

*20) If you needed money badly from a family member OVERSEAS, how much would you be willing to pay for a 3-minute call ?*
20.1	20.2	20.3	20.4	20.5	20.6	20.7	20.8	20.9
>2,000	1,001 to 2,000	601 to 1,000	301 to 600	101 to 300	41 to 100	21 to 40	1 to 20	None -0-

21) If you DID use a phone, what would be your MAIN purpose for using it? (CIRCLE ONLY ONE)
21.1	21.2	21.3	21.4	21.5	21.6	21.7	21.8
Business/ Trading goods	Financial matters with family inc. remittances	Social call to family or friend (no financial discussion)	Illness, death or health	Arranging a trip or a visa	People will not use a telephone here	Childrens education	Other

21.8 – Other: _______________________________________________

22) Do you prefer to use a phone business operated by a man or by a woman? (CIRCLE ONLY ONE)
22.1	22.2	22.3	22.4
man	woman	Does not matter	Don’t know

Stop here and thank the person for their time.

PART C – Phone Users

23) During the 3 months have you used a telephone?

23.1

23.2

Yes

No

24) Do you prefer to use a phone business operated by a man or by a woman? (CIRCLE ONLY ONE)

24.1

24.2

24.3

24.4

Man

woman

Does not

matter

Don’t know

25) How far do you normally travel to make a phone call? (CIRCLE ONLY ONE)

25.1

25.2

25.3

25.4

25.5

25.6

25.7

Over 21 mi.

16-20 mi

15-20 mi

14-7 mi

7-4 mi

Less than 3 mi

Not at all

Over 30km.

21-30 km.

16-20 km.

11-15 km.

6-10 km.

Less than 5 km.

Not at all

26) Is there a telephone closer than the one you normally travel to? (CIRCLE ONLY ONE)

26.1

26.2

Yes

No

If answer is NO, move on to question 27.

26.1 If answer is YES, ask: Why do you travel farther to use it? ____________________

27) In your household, who uses the telephone more? (CIRCLE ONLY ONE)
27.1	27.2	27.3	27.4
Men	Women	Equal between men & women	No one uses telephone

28) On average, how many times do you use the telephone each month? (BOTH INCOMING AND OUTGOING CALLS, CIRCLE ONLY ONE)
28.1	28.2	28.3	28.4	28.5	28.6	28.7
More than 15 times	11 to 15	7 to 10	4 to 6	1 to 3	Less than one per month	None -0-

29) What is the average length of each telephone call that you make that you pay for? (OUTGOING CALLS, CIRCLE ONLY ONE)
29.1	29.2	29.3	29.4	29.5	29.6	29.7	29.8
Over 2 hours	1-2 hours	31-60 min.	16-30 min.	11-15 min.	7-10 min.	3-6 min.	1-3 min.

30) On average, how much do you spend on telephone calls each month? (BOTH INCOMING AND OUTGOING CALLS, CIRCLE ONLY ONE)
30.1	30.2	30.3	30.4	30.5	30.6	30.7	30.8
>2,000	1,001 to 2,000	601 to 1,000	301 to 600	101 to 300	41 to 100	1 to 40	None -0-

31) What improvements would you like to see with the telephones you use NOW? (CIRCLE ALL THAT ARE MENTIONED - MORE THAN ONE OK – DO NOT PROMPT)
31.1	31.2	31.3	31.4	31.5	31.6	31.7	31.8	31.9
Phone closer	More telephones/ Smaller queues	Telephone use less expensive	Phone system functioning better (not broken down, better signal, good connection, etc.)	Better access to telephone cards	Tele-phone directory	More privacy when making calls (phone booths with doors, etc.)	Other (specify)	None (If you circled 31.9 also circle 32.8)

32 – Other: _______________________________________________

32) If the telephones were improved as you said, how much EXTRA PER MONTH would you be willing to pay for phone calls? (CIRCLE ONLY ONE)
32.1	32.2	32.3	32.4	32.5	32.6	32.7	32.8
>2,000	1,001 to 2,000	601 to 1,000	301 to 600	101 to 300	41 to 100	1 to 40	None -0-

33) How much would you be willing to pay for INSTALLING a phone in your house? (CIRCLE ONLY ONE)
33.1	33.2	33.3	33.4	33.5	33.6	33.7
>50,000	40,001 to 50,000	30,000 to 40,000	20,000 to 30,000	10,000 to 20,000	1 to 10,000	None -0-

*34) If you needed money badly from a family member in a distant place in Bangladesh, how much would you be willing to pay for a 3 minute call? (CIRCLE ONLY ONE)*
34.1	34.2	34.3	34.4	34.5	34.6	34.7	34.8	34.9
>2,000	1,001 to 2,000	601 to 1,000	301 to 600	101 to 300	41 to 100	21 to 40	1 to 20	None -0-

35) If you make a social call to a family member in a distant place in Bangladesh, how much would you be willing to pay for a 3 minute call? (CIRCLE ONLY ONE)
35.1	35.2	35.3	35.4	35.5	35.6	35.7	35.8	35.9
>2,000	1,001 to 2,000	601 to 1,000	301 to 600	101 to 300	41 to 100	21 to 40	1 to 20	None -0-

*36) If you needed money badly from a family member OVERSEAS, how much would you be willing to pay for a 3-minute call ?*
36.1	36.2	36.3	36.4	36.5	36.6	36.7	36.8	36.9
>2,000	1,001 to 2,000	601 to 1,000	301 to 600	101 to 300	41 to 100	21 to 40	1 to 20	None -0-

*37) If you needed money badly from a family member in another country, how far would you be willing to travel to make a telephone call?*
37.1	37.2	37.3	37.4	37.5	37.6	37.7
Over 21 mi.	16-20 mi	15-20 mi	14-7 mi	7-4 mi	Less than 3 mi	Not at all
Over 30km.	21-30 km.	16-20 km.	11-15 km.	6-10 km.	Less than 5 km.	Not at all

38) Once you start using a phone, how long will you be willing to retry before you would give up trying to make an important call? (CIRCLE ONLY ONE)
38.1	38.2	38.3	38.4	38.5	38.6	38.7	38.8	38.9
>61 min	31 to 60	26 to 30	21 to 25	16 to 20	11 to 15	6 to 10	1-5 min	0

39) If you’re are making a social call to a family member in Bangladesh, how long will you be willing to retry before you give up trying to make an important call? (CIRCLE ONLY ONE)
39.1	39.2	39.3	39.4	39.5	39.6	39.7	39.8	39.9
>61 min	31 to 60	26 to 30	21 to 25	16 to 20	11 to 15	6 to 10	1-5 min	0

40) What is the main purpose for which you use a telephone? (CIRCLE ONLY ONE)
40.1	40.2	40.3	40.4	40.5	40.6	40.7	40.8
Business/ Trading goods	Financial matters with family inc. remittances	Social call to family or friend (no financial discussion)	Illness, death or health	Arranging a trip or a visa	People will not use a telephone here	Children’s education	Other

40.8 – Other: _______________________________________________

PART D – Details on Last Phone Call Made or Received

41) When you went to use the phone, were you served by a man or by a woman? (CIRCLE ONLY ONE)

41.1

41.2

41.3

Man

woman

Other

41.3 Other: ____________________________________

42) Where was the person with whom you were talking?
42.1	42.2	42.3	42.4
Within your District	Outside your District	Dhaka City	Outside Bangladesh

43) What was the main purpose of the call?
43.1	43.2	43.3	43.4	43.5	43.6	43.7
Business/Trading goods	Financial matters with family inc. remittances	Social call to family or friend (no financial discussion)	Illness, death or health	Arrang-ing a trip or a visa	Children’s education		Other

43 – Other: _______________________________________________

44) Did you dial the call or did you receive the call?
44.1	44.2
Dialed	Received

45) How long did you spend talking?
45.1	45.2	45.3	45.4	45.5	45.6
>20 min.	16 to 20 min.	11 to 15 min.	6 to 10 min.	2 to 5 min.	less than 2 min.

46) How much did that phone call cost you?
46.1	46.2	46.3	46.4	46.5	46.6	46.7	46.8	46.9
>2,000	1,001 to 2,000	601 to 1,000	301 to 600	101 to 300	41 to 100	21 to 40	1 to 20	None -0-

47) How far did you to travel to make that telephone call?
47.1	47.2	47.3	47.4	47.5	47.6	47.7
Over 21 mi.	16-20 mi	15-20 mi	14-7 mi	7-4 mi	1- 3 mi	Less than 0.8 mile
Over 30km.	21-30 km.	16-20 km.	11-15 km.	6-10 km.	1- 5 km.	Less than 1 km.

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